FAQ

Why has my order been cancelled?

Fraudulent Transaction An order may be marked as fraudulent if you have entered the wrong shipping and payment details. To help ensure this doesn’t happen when you retry, check that the card details are correct; including the expiry, security code and billing address. Stock Discrepancy You will receive an email if your order has been cancelled due to a stock discrepancy. Please be sure to check your Inbox, Junk and Spam folders so we can find a fast resolution for you.
Size Guide

Our store brings to you many styles from Asia, therefore the sizes may be a little bit different from what you would encounter in your own country. So we created this page to help you choose the right sizes. On each product we provide info including Bust, Shoulder, Length, Sleeve, Waist, Hip, Thigh, etc. This info could help you measure yourself for each garment and relevant boxes will be filled out depending on your selection of a skirt, a top, or a dress etc. The sizes given are measurements of the garment not your body parts, so please allow some extra room to move for undergarments if applicable, e.g a coat would normally be worn with undergarments. How to Measure A. Sleeve: Bend arm slightly. Measure from center back neck bone, across to shoulder down to wrist. B. Chest/Bust: Measure the circumference around the fullest part of the chest, under your arms. C. Waist: Measure the circumference around the narrowest part of your waist. D. Hips: Stand, feet together and measure the circumference around fullest part of your hips.
Why was my payment declined?

There are many factors that can cause a payment to decline. To help ensure this doesn’t happen when you retry, please try the following: Check the card details are correct; including the expiry, security code and billing address. If you are using a form of payment such as Apple Pay or Google Pay, ensure your details are up to date. Instead of selecting the billing address ‘same as shipping address’, please untick this option and try typing out the address. Your bank has likely declined the payment. You may wish to call them to find out why. Please note: You will NOT be charged unless you receive an order number. There may be times when your bank withholds the amount of your declined payment. If you see any pending transactions on your bank statement, please contact your bank to confirm when these funds will be released.
What is your shipping policy?

Shipping Charge Order Placed Order Delivered Free Anytime 1-7 business days** $25 Anytime 1-4 business days** $35 1-2 business days Monday - Sunday after 1pm PST, 1-3 business days Monday - Friday before 1pm PST, Saturday/Sunday Anytime 1-3 business days
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.